[Hidden-tech] Mac Book Pro repair using Apple Care

[Matthias Theo]

Apple Store Praise -

My 2011 MacBook Pro’s video started acting up a month ago. I could not reboot it because of the failure. What to do?

It was mid-afternoon on a Monday. I went online to the Apple Store and made an appointment for Tuesday afternoon. There were earlier appointments but they did not fit my schedule. I arrived at my appointed time but had to wait just under 20 minutes for a tech to free up. He quickly diagnosed the issue (a failed board), printed out a report, and told me they would need to send it out for replacement. The turnaround was quoted as 3-5 days. I was also told that the repair fell under an Apple “quality program” and would be absolutely free!

On Thursday morning, I received a text message, an email, and a phone call telling me that my MBP was ready to be picked up. When it was handed over to me, the tech booted it up and had me verify its operation. Job done!

So, kudos to Apple for having a great product that has operated flawlessly over the last 5 years and for having a “quality program” that covered the only hardware glitch I have had in that time. Kudos, too, to the Apple Store for making it easy to schedule an appointment and having the needed repairs made in 2 days!

Oh yeah — big Apple fanboy here!

YMMV,

Theo Matthias

> On May 4, 2016, at 11:11 PM, Kiernan Gulick-Sherrill <kiernan at greenearthpc.us> wrote:
> 
> 
> 
> 
> Apple is rapidly cutting all ties to all independent repair shops, third party apple stores, etc.   Check with Yes computers, last I heard they had run into the same road blocks as left-click (non renewal on contracts with apple) Although I would love to be wrong on that one (I much prefer to refer to local stores)
> 
> The Apple store in the Holyoke mall is the only nearby corporate apple store if it comes to that.  They typically require you to book an appointment and it can take some time.
> 
> Good luck. 
> 
> Kiernan Gulick-Sherrill
> Green Earth Computers - Computer & Smartphone Repair
> www.greenearthpc.us <http://www.greenearthpc.us/>
> kiernan at greenearthpc.us <mailto:kiernan at greenearthpc.us>
> 413-282-8324
> 
> 
> See what people are saying -- Check us out on Yelp! <http://www.yelp.com/biz/green-earth-computers-northampton-4> 
> 
> On Wed, May 4, 2016 at 4:28 PM, Deborah Chandler <debchandler411 at gmail.com <mailto:debchandler411 at gmail.com>> wrote:
> 
> 
> 
> 
> Hi folks,
> 
> I just learned that Left Click no longer does repairs covered by Apple Care. I need to find a shop that does, and my Apple Care expires on 5/12.
> 
> I am in South Hadley and will travel up to an hour for someone reliable.
> 
> Thanks,
> Deb
> 
> 
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net <http://www.hidden-tech.net/>
> Hidden-discuss at lists.hidden-tech.net <mailto:Hidden-discuss at lists.hidden-tech.net>
> 
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members <http://www.hidden-tech.net/members>
> 
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
> 
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members   
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members

-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20160505/125d05f5/attachment-0001.html