[Hidden-tech] Help Wanted -- IT specialist for Shelburne Falls software firm

[Emily Crehan]

HELP WANTED


Seeking experienced IT Specialist for busy custom software firm. This position is located on-site in Shelburne Falls, MA. Both weekday and weekend hours may be required.

 

RESPONSIBILITIES:

 

You will provide technical support to 20-plus clients in the US and Canada primarily via phone and email

 

·      Responsibilities include:

o   Remote trouble-shooting of technical issues on both Windows and Mac

o   Managing client feature requests with our development team

o   Implementing upgrades to new software versions

 

·      Maintaining support documentation including:

o   Drafting user manuals for current and potential new clientele

o   Creation and distribution of release notes

 

·      You will, as needed, remotely support staff located at partner offices across the US. You will also provide in-office software support to on-site staff.

 

QUALIFICATIONS:

·      2 years direct technical support preferred

·      Ability to thoroughly document tasks and solutions

·      Ability to juggle multiple projects at once, prioritize needs, and provide reports

·      Ability to communicate technological concepts to audiences of varying levels of knowledge

·      Ability to perform tasks with minimal supervision

·      Experience with configuration and troubleshooting of iOS, Windows 7 and Windows 10 operating systems

·      Knowledge of remote support tools such as Remote Desktop, LogMeIn, and TeamViewer

 

 Please send letter of interest, three references, and resume to: jobs at showgroundsonline.com <mailto:emily at showgroundsonline.com>
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