[Hidden-tech] Verizon router settings - problem solved!

[Marcia Yudkin]

Hi Jan,
I totally agree the Verizon tech support is next to worthless.
My techy husband did manage to figure out the needed port forwarding settings through several hours of trial and error.  
Everything is working now - so no need for anyone else to respond unless you want to chime in on how useless Verizon is.  I had one rep who said she had obtained permission for me to get help from the premium level of support without paying extra, but then I got cut off and when I called back they had no record of any such offer.
I find the idea of having to pay to get something to work or to get simple instructions from them that they should have had posted online pretty obnoxious.
On the other hand, I should be thankful we're not still on satellite Internet out here in Goshen.

Marcia Yudkin
      From: Jan Werner <jwerner at jwdp.com>
 To: Marcia Yudkin <yudkinyudkin at yahoo.com>; "hidden-discuss at lists.hidden-tech.net" <hidden-discuss at lists.hidden-tech.net> 
 Sent: Friday, October 31, 2014 9:47 PM
 Subject: Re: [Hidden-tech] Verizon router settings
   
Verzion tech support is unreliable, if not completely worthless, and the 
Westell has minimal capabilities as a router.  You need to keep the 
Westell as a Verizon DSL gateway, but you can get a far better router 
for less than $30 these days.  You have to switch the Westell to bridge 
mode to use it with another router. The Verizon web site has reasonably 
clear instructions for how to do that:

https://www.verizon.com/support/residential/internet/highspeedinternet/networking/setup/versalink7500/123709.htm#

You might ask the folk at Pair what routers they know and can help you 
with before you go ahead and buy one.

Jan Werner
__________



Marcia Yudkin wrote:
>
>
>
>
>
> Is there anyone in Hidden Tech who uses Verizon DSL with a Westell 7500
> modem and has managed to change the router settings to allow SSL email
> to ports 465, 993 or 995 for a non-Verizon email server that is now
> requiring SSL connections?
>
> This is a nightmare - I have literally spent all day on this with
> Verizon and with Pair.com, who I get my email from on a Verizon
> network.  In a few days I will be able to retrieve my email only with
> SSL configurations.
>
> Pair says Verizon is blocking ports 465, 993 and 995.  When I go into
> the Verizon firewall settings, if I eliminate the firewall security or
> minimize it, I can get to those ports, but that is obviously not an
> acceptable solution.  I'm told there is something called "port
> forwarding" that can help, but Verizon says they can give me the port
> forwarding settings only if I sign up for their "premium support" at
> $14.99 for 10 months.  My husband says that if we sign up for the
> premium support, there's no guarantee they have the solution for us, and
> we would still be obligated to pay the $150.
>
> Our modem is kind of old (5-6 years) but they say we're not eligible for
> a new modem, and again that might not solve the problem.
>
> Any ideas?
>
> Thanks,
> Marcia Yudkin
>
>
>
> _______________________________________________
> Hidden-discuss mailing list - home page: http://www.hidden-tech.net
> Hidden-discuss at lists.hidden-tech.net
>
> You are receiving this because you are on the Hidden-Tech Discussion list.
> If you would like to change your list preferences, Go to the Members
> page on the Hidden Tech Web site.
> http://www.hidden-tech.net/members
>


  
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20141101/9f7041e3/attachment.html