[Hidden-tech] [Job Posting] Client Services Support Technician

[Kevin McAllister]

Client Services Support Technician

JOB DESCRIPTION

SUMMARY

Immediate opening. inRESONANCE, Inc. is expanding again and seeks qualified candidates with a desire to work with independent schools.

This full-time, salaried position requires system-wide thinking, attention to detail, organization, technical expertise, and tremendous people skills as you work with clients to identify issues and resolve them. 

RESPONSIBILITIES

Member of iR Support Services
Provide direct client support in use of iR solutions (including training)
Execute identified customization requests
Assist with creation and maintenance of internal documentation

GENERAL QUALIFICATIONS

Live within driving distance to Northampton office preferred but not required. Can work remote.
Be organized and able to handle multiple, high level tasks simultaneously.
Be able to to meet deadlines, work independently and under pressure.
Background in and a demonstrated ability to train and/or support non-technical people on software use.
Ability to work cooperatively with other members of a team.
Good people skills.
Strong verbal and written communication skills.
Demonstrated problem-solving skills.
Experience in independent schools or non-profit environment helpful, but not required.
Admission, Development or Registrar Office experience helpful, but not required.

TECHNICAL SKILL REQUIREMENTS

Background in database or software support
Candidates with a working knowledge of FileMaker Pro will be given higher consideration (Developer level skills not required.) 
Candidates familiar with iR products will be given higher consideration.
Demonstrated ability to trouble-shoot technical issues.
High technical ability with the ability to learn new software quickly.
The ability to support your own computer use.



SALARY

Starting salary depending on experience.

BENEFITS

inRESONANCE offers a variety of competitive benefits including health and dental insurance, a 401(k), flex time and vacation plan. 

COMPANY PROFILE

inRESONANCE (iR), based in Northampton, MA, provides technology solutions, services and web development to schools and non-profits. iR focuses on developing a long term strategic partnership with clients, providing strategic IT consulting in conjunction with solutions and training. iR provides complete FileMaker Pro-based databases with integrated web applications. The company has deep roots in education, with a combination of more than 40 years of experience in schools. 

CONTACT INFORMATION

Interested candidates should make inquiries or forward resumes to:  jobs at inresonance.com
For more information about iR, go to http://www.inresonance.com



Kevin J. McAllister | President, CEO
inRESONANCE ... Solutions that resonate

kevin at inresonance.com | 413.587.0236 | www.inresonance.com

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