I don't get that. I thought it was routine to be able to transfer a number. When we went to VoIP (maybe 10 years ago?), we had our home phone with Verizon. We switched to Earthlink TrueVoice and kept the same number. Earthlink subcontracted the physical connection with Comcast. So, we actually have a Comcast cable modem for internet, a VoIP box that was provided by Earthlink preconfigured, and our old fashioned land line phones that I rewired and plugged into the VoIP box. Comcast provides the connection and throughput, but Earthlink provides all the services. So the situation is not exactly what you have, but it is analogous. The only thing I can make out is either that Comcast doesn't know what they are doing, or there was some legal requirement that applied to Verizon as a former monopoly that might not apply to Charter. The first of those two seems to me to be the most likely. The second has too much asymmetry, dispersing numbers out of Verizon and locking them in wherever they go from there. We will see what others chime in with. On 1/30/14 4:59 PM, Harry Flood wrote: > Hi all, > > We are in the process of moving our office from Belchertown to Amherst. We have had our > Belchertown phone (323-xxxx) for a number of years through Charter. We will have the new service > with Comcast. > > Comcast is telling us they cannot retain our present phone number. Is this true? They did say we > could retain some level of service with Charter and forward calls, which seems like a kluge-y > option at best. I thought there was easy portability of phone numbers. > > Thoughts? > > Harry > > > -- > Harry J Flood > Chief Financial Officer > Mediaspectrum, Inc. > Office phone: 413.323.7200 > Office fax: 413.323.7208 > Mobile phone: 413.626.2020 > Email: Hjflood at Mediaspectrum.net -- --------------- Chris Hoogendyk - O__ ---- Systems Administrator c/ /'_ --- Biology & Geology Departments (*) \(*) -- 347 Morrill Science Center ~~~~~~~~~~ - University of Massachusetts, Amherst <hoogendyk at bio.umass.edu> --------------- Erdös 4