There are a few possible scenarios I can think of: 1. The file was included as an attachment with the email but did not show up within the email body as an image. This could be because the recipient had set his email to not show embedded images by default. This could be because his email software did not like the way your email software formatted the html in the email. I sometimes run into the latter, with apparently dueling email standards and I haven't figured out a way around it. 2. If the file was neither there as an attachment nor visible within the email then things get more mysterious. I've experienced plenty of problems with how embedded images get transmitted in emails. I can't ever remember an attachment simply vanishing, but I suppose it's possible. If this is the situation I'd first check to see if the problem is repeatable or if it was just some random fluke. As Todd said, images embedded in emails are trouble-prone and never 100% reliable. It's unfortunate, but as Todd said it's driven by how the recipient has configured their email client, and by the default settings in their email client, so it's beyond your control as the sender. Embedded images can be used in various ways by spammers so I think it's becoming more common for people to block embedded images by default. Bruce -----Original Message----- From: hidden-discuss-bounces at lists.hidden-tech.net [mailto:hidden-discuss-bounces at lists.hidden-tech.net] On Behalf Of Christine Polaczak Sent: Sunday, February 09, 2014 1:02 PM To: Hidden Tech-discussion Subject: [Hidden-tech] inserting file into email ** Be sure to fill out the survey/skills inventory in the member's area. ** If you did, we all thank you. Thank you to Hidden-Tech members who responded to my question about inserting a file into an email. Your advice was helpful, as always. Here's a related problem that needs solving: When I sent the email to my client with PDF file inserted (created from a snapshot of the PDF page), what he received didn't include that image. Is there a solution for this? Thanks once again, everyone. Chris Christine Polaczak chris at cpdesignworks.com 413 539-3582 _______________________________________________ Hidden-discuss mailing list - home page: http://www.hidden-tech.net Hidden-discuss at lists.hidden-tech.net You are receiving this because you are on the Hidden-Tech Discussion list. If you would like to change your list preferences, Go to the Members page on the Hidden Tech Web site. http://www.hidden-tech.net/members ----- No virus found in this message. Checked by AVG - www.avg.com Version: 2014.0.4259 / Virus Database: 3697/7076 - Release Date: 02/08/14