[Hidden-tech] job opportunity

[Marlene Marrocco]

Please pass along to anyone you know who may fit.

Client Support Specialist

 

JOB DESCRIPTION

SUMMARY

Immediate opening. inRESONANCE, Inc. is expanding again and seeks qualified candidates with a desire to work with independent schools.

This full-time, salaried position requires system-wide thinking, attention to detail, organization, technical expertise, and tremendous people skills as you work with clients to identify issues and resolve them.

RESPONSIBILITIES

●      Member of iR support services

●      Provide direct client support in use of iR solutions (including training)

●      Execute identified customization requests

●      Assist with creation and maintenance of internal documentation

GENERAL QUALIFICATIONS

●      Live within driving distance to Northampton office.

●      Be organized and able to handle multiple, high level tasks simultaneously.

●      Be able to to meet deadlines, work independently and under pressure.

●      Background in and a demonstrated ability to train and/or support non-technical people on software use.

●      Ability to work cooperatively with other members of a team.

●      Good people skills.

●      Strong verbal and written communication skills.

●      Demonstrated problem-solving skills.

●      Experience in independent schools or non-profit environment helpful, but not required.

●      Admission, Development or Registrar Office experience helpful, but not required.

TECHNICAL SKILL REQUIREMENTS

●      Background in database or software support

●      Candidates with a working knowledge of FileMaker Pro will be given higher consideration (Developer level skills not required.)

●      Demonstrated ability to trouble-shoot technical issues.

●      High technical ability with the ability to learn new software quickly.

●      The ability to support your own computer use.

SALARY

Starting salary 45-48K depending on experience.

BENEFITS

inRESONANCE offers a variety of competitive benefits including health and dental insurance, a 401(k), flex time and vacation plan.

COMPANY PROFILE

inRESONANCE (iR), based in Northampton, MA, provides technology solutions, services and web development to schools and non-profits. iR focuses on developing a long term strategic partnership with clients, providing strategic IT consulting in conjunction with solutions and training. iR provides complete FileMaker Pro-based databases with integrated web applications. The company has deep roots in education, with a combination of more than 40 years of experience in schools.


REPLAY TO:  JOBS at INRESONANCE.COM

Thanks, Folks!
M


Marlene Marrocco
Vice President, Global Sales, Operations and HR
inRESONANCE ... Solutions that resonate
32 Industrial Drive East
Northampton MA 01060
marlene at inresonance.com
413-587-0236 
www.inresonance.com

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