This job primarily consists of hands-on task and project management, coordinating with our team of developers, designers, and consultants to deliver solutions to our clients. This is a great job for an organized, efficient and web-savvy person who enjoys problem solving, resource planning, and multitasking. We're looking for a great fit and will train the right person in all other aspects of the position. If you like to make people happy by solving problems, have great customer service skills and wish to join a growing team of web developers and designers, then Common Media may be the right place for you! *Our Website Account Managers:* - Field incoming support and feature development requests by phone, email and ticketing software. - Triage and assign tasks to development team after gathering full requirements from client. - Ensure work is done completely and correctly by testing in-house before coordinating with clients to review and approve the work in a staging environment. - Manage day-to-day scheduling, coordinating meetings with both internal teams and external clients. - Will be trained to manage website content so they can assist clients in their daily web tasks. *Minimum requirements:* - You must be smart, nimble and able to get things done in a busy environment. - You need great customer service skills so you can keep our clients happy. - You will also need excellent communication skills over phone and email in order to be effective. *Skills that would set you apart would include:* - Previous experience at a web design and/or development agency. - Previous experience managing web content, especially in a client relationship. - Previous experience acting as a translator between clients and designers/developers. - Knowledge of HTML, CSS, Drupal, WordPress, or other related technologies. *As an Account Manager with Common Media you'll find:* - A unique and creative atmosphere. - A casual (yet professional) work environment. - A dedicated and competitive 15-person web agency. - A competitive salary with benefits, including health and 401k. If interested, please submit a resumé, cover letter, and any salary requirements to jobs at commonmedia.com. This is a full-time on-site position at our new offices on Route 9 in Hadley MA; no part-time or remote applicants, please. We are planning to make a decision in April, with the position to start as early as is convenient in May. -- Noah W. Smith, Managing Partner *Common Media *| 84 Russell St, Hadley MA | desk: 413-259-6777 | cell: 413-320-1605 | commonmedia.com -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20140418/9a459342/attachment.html