[Hidden-tech] JOB: Elms College Technical Support Specialist

[Tony Kord]

We have an opening at Elms College for a Technical Support Specialist.

If you or someone you know would be perfect for this job, please email
jobs at elms.edu.

Please do not contact me directly. All resumes, etc. should go to
jobs at elms.edu.

 

Thank you!

 

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Technical Support Specialist

 

Elms College is seeking a Technical Support Specialist, responsible for new
hardware installation, maintenance, and operational support of computer
labs, classrooms, and offices on campus. Provide technical support for
faculty, staff and students on all aspects of technology used in a networked
environment.

 

PRIMARY DUTIES & RESPONSIBILITIES

 

.         Performs routine installation and maintenance of PCs, software and
printers.

 

.         Diagnoses and resolves technical hardware and software issues.

 

.         Responds to requests for technical assistance in person, via phone
and electronically; performs initial problem analysis, advises user on
appropriate action and escalates problems to Information Technology
technical staff when necessary.

 

.         Manages PC inventory, recommends hardware and software
acquisitions.

 

.         Coordinates the work of student lab monitors to provide effective
support to students using the academic computing labs.

 

.         Follows standard Help Desk procedures, tracks and routes problems
and requests, logs all Help Desk interactions, documents resolutions.

 

.         Coordinates repairs and services with outside vendors, ensures
that services are properly completed.

 

.         Develops and conducts training programs for faculty, staff, and
students, on various personal computer software applications.

 

 

QUALIFICATIONS

 

Associate's degree in related field or equivalent technical training.

 

Minimum two (2) years' experience in computer operations, network
communication systems, and familiarity with a variety of hardware and
software applications. Experience in Higher Education preferred.

 

TO APPLY

 

Send a cover letter, resume and contact information for 3 professional
references via email (as Word or PDF attachments) to: jobs at elms.edu.

 

 

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