[Hidden-tech] Comcast outrageous

Stacy Kontrabecki swampdancer at comcast.net
Sat Dec 7 16:59:03 EST 2013


Totally sucks.

I have other reasons to dislike Comcast. I'll just add it to the list of 
why they make me ill. I was hosting a small viewing party Thursday where 
we were watching the video livestream of TEDWomen. Daytime sessions cam 
over fine but the 7:30-9 pm session was buffered at 0% for the entire 
time. Couldn't view any of it. Never again.

Stacy

On 12/7/13 3:08 PM, DAVID SPOUND wrote:
>     ** Be sure to fill out the survey/skills inventory in the member's area.
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>
>
>
>
> Hello --
>
> I just spent nearly 3 hours on the phone with Comcast. As some of you 
> may know, Comcast is requiring customers who have older modems to 
> upgrade. The modem upgrade is "free".
>
> But the new modem did not work properly out of the box, hence the tech 
> support. It took hours because the first two tech support reps with 
> whom I spoke did not speak English well. Very frustrating.
>
> One of the "features" of the new modem seems to be that it will not 
> work with my Apple Extreme wifi base station. The modem has its own 
> built in wifi, but I need to keep using my Apple router because I have 
> a wide range of Apple devices that depend on it. Even my printer is 
> connected to the Apple router. Without that, I cannot print.
>
> Comcast is insisting that I pay $79.95 for their "Signature Support" 
> through which they tell me my Apple router can be enabled on their 
> network. After finally speaking with a more friendly and helpful tech 
> support rep, I have learned that there is a feature on my new modem 
> that needs to be disabled (bridge mode) so that the Apple router can 
> work. This cannot be done by the regular tech support team. They don't 
> have access to this feature. Only the Signature Support people have 
> this capability. I need to pay $80 for this.
>
> This seems outrageous. My old Comcast modem works fine and the Apple 
> router works fine with it. It seems that Comcast wants to prevent any 
> devices on their network except those that they have specifically 
> approved/configured. I'm OK with that, but not with paying $80 to make 
> something work that has worked fine for years (when I use the old 
> modem). And I am also annoyed because Comcast is requiring me to 
> replace a modem that is working fine.
>
> I seem to have no choice because the old modem is supposedly going to 
> be disabled by Comcast.
>
> Has anyone in our Hidden Tech community experienced this issue? If so, 
> how did you handle it?
>
> Any thoughts would be appreciated.
>
> Thanks,
>
> David
>
>
>
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