Totally sucks. I have other reasons to dislike Comcast. I'll just add it to the list of why they make me ill. I was hosting a small viewing party Thursday where we were watching the video livestream of TEDWomen. Daytime sessions cam over fine but the 7:30-9 pm session was buffered at 0% for the entire time. Couldn't view any of it. Never again. Stacy On 12/7/13 3:08 PM, DAVID SPOUND wrote: > ** Be sure to fill out the survey/skills inventory in the member's area. > ** If you did, we all thank you. > > > > > Hello -- > > I just spent nearly 3 hours on the phone with Comcast. As some of you > may know, Comcast is requiring customers who have older modems to > upgrade. The modem upgrade is "free". > > But the new modem did not work properly out of the box, hence the tech > support. It took hours because the first two tech support reps with > whom I spoke did not speak English well. Very frustrating. > > One of the "features" of the new modem seems to be that it will not > work with my Apple Extreme wifi base station. The modem has its own > built in wifi, but I need to keep using my Apple router because I have > a wide range of Apple devices that depend on it. Even my printer is > connected to the Apple router. Without that, I cannot print. > > Comcast is insisting that I pay $79.95 for their "Signature Support" > through which they tell me my Apple router can be enabled on their > network. After finally speaking with a more friendly and helpful tech > support rep, I have learned that there is a feature on my new modem > that needs to be disabled (bridge mode) so that the Apple router can > work. This cannot be done by the regular tech support team. They don't > have access to this feature. Only the Signature Support people have > this capability. I need to pay $80 for this. > > This seems outrageous. My old Comcast modem works fine and the Apple > router works fine with it. It seems that Comcast wants to prevent any > devices on their network except those that they have specifically > approved/configured. I'm OK with that, but not with paying $80 to make > something work that has worked fine for years (when I use the old > modem). And I am also annoyed because Comcast is requiring me to > replace a modem that is working fine. > > I seem to have no choice because the old modem is supposedly going to > be disabled by Comcast. > > Has anyone in our Hidden Tech community experienced this issue? If so, > how did you handle it? > > Any thoughts would be appreciated. > > Thanks, > > David > > > > _______________________________________________ > Hidden-discuss mailing list - home page: http://www.hidden-tech.net > Hidden-discuss at lists.hidden-tech.net > > You are receiving this because you are on the Hidden-Tech Discussion list. > If you would like to change your list preferences, Go to the Members > page on the Hidden Tech Web site. > http://www.hidden-tech.net/members -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20131207/5645728f/attachment.html