[Hidden-tech] JOB: UPDATED - Tech Support Professionals

[Michael Ippolito]

This is an UPDATE to the job posting of last week for Tech Support Professionals (below.) We do recognize that the requirements of the previous posting were a bit heavy for the renumeration listed, and our intention was more to cast a wide net to see if anyone in the area had these skills.  We do need someone with the advanced skills listed, and are more open to commensurate salary, but our more IMMEDIATE NEED is someone with the following skills:

Patience with assisting computer novices, combined with a borderline nauseating pleasant demeanor. (its a good thing, really…)
Proficient in PC navigation XP/Win7/Win8.
Knowledge of event programming (if/then/else)
Cursory knowledge of home automation, security, or general electronics principles. 

Position would report to our office in Holyoke, with some night/weekend work from home depending on volume.

Your typical responsibilities will be:
Assisting with technical request tickets for general support questions on the product installation via email or phone.
Orchestrating remote sessions via gotomeeting or team viewer to assess and troubleshoot issues with basic setup or programming of our device. 

Position is part time, ~20 hrs week (W2) with full time possibility as case volumes increase. Position is compensated at $17/hr, DOE. 

Please contact me for more information

Mike Ippolito
mike at inspirz.me



Begin forwarded message:
> 
> Hello HT’s
> 
> I have a client looking to hire part time technical support personnel. The product is a stand-alone automation controller for use in home automation, energy demand response, and monitoring applications. The position is a remote only / teleworker position, and involves mostly monitoring the company’s forum and answering questions, supporting betas, and occasional remote control setup (gotomeeting / teamviewer etc) 
> 
> The candidate should have not only strong computer skills but be strong in the following areas:
> Writing logic using functional event programming (state-machine approach) using if/then/else, states, variables, and triggered events.
> Knowledge of home automation technologies, Z-wave, Insteon, Zigbee, UPB, X10, and others.
> Home security, specifically intelligent controllers such as HAI, ELK
> Using a Java JDSK, Using REST and web services (WSDK)
> Functional understating of HTML, AJAX, Java, C#, Perl, and Python (in order of decreasing importance)
> 
> As a bonus experience with the following will be given precedence (and the ability to pickup extra hours):
> Multiple year experience in Java Programming
> Understanding of freescale processors, linux, and net burner applications
> Simple re-work skills (basic soldering and repair)
> 
> The job is currently for 2 or more support professionals.  While the job is a work-at-home opportunity, as a consultant for the company, I have office space locally that is available to use with a full test bed of devices if you desire. You must fit the profile of person who will thrive in a ROWE workplace (Results Only Work Environment.) You manage your own time, produce results, and communicate effectively, and in turn you will be treated like an adult.  The company is in the cusp of very aggressive growth and you will play an integral part in the growth of the company. The company is based in southern CA, 7 years old, privately run, successful, and working on becoming the cisco of devices for home, commercial, and energy monitoring and control.
> 
> Position is compensated at $17-$25/hr depending on experience, 1099 only. Hours are based on demand, but will average 15-20 hours per week. 
> 
> Base+ positions also available for those that possess extra skills in programming, imbedded linux, and board re-work.
> 
> Please contact me for more information.
> 
> Mike Ippolito
> mike at inspirz.me
> 

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