[Hidden-tech] Maintenance/Support agreements

[Shel Horowitz]

At 4:57 PM -0400 3/17/11, Will Loving wrote:
>Agreement/Contract? Does a maintenance agreement need to be a signed 
>document? Seems like agreements like AppleCare etc are mostly 
>"click-wrap" where opening the package or your physical acceptance 
>of your receipt is sufficient without requiring a signature.

Apple has more bucks than you to defend this in court. Since you 
don't, I'd get it signed or at least electronically agreed to (where 
the T&Cs are nice and big and easy to read, which will impress 
people).

It would be pretty easy if someone didn't buy in at the beginning, to 
answer a query with

"I'm so sorry but I don't have your agreement on the support package 
yet. Here's a link where you can go right now and take care of it, 
and then we can get started. I can hold while you do that."

This assumes you're not talking about a mass-market project.
-- 

_________________________________________________
Shel Horowitz - 413-586-2388/ shel at frugalfun.com
-->Join the Business Ethics Pledge - Ten Years to Change the World,
One Signature at a Time  (please tell your friends)
<http://www.business-ethics-pledge.org>
Marketing consulting * copywriting * publishing assistance * speaking
How to market ethically/effectively: http://www.frugalmarketing.com
Ethics Blog:  http://www.principledprofit.com/good-business-blog/
Books: http://www.frugalmarketing.com/shop.html
_________________________________________________
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20110319/e5fcc502/attachment.html