[Hidden-tech] Charter... it is as bad as you all said

[Jason Miranda]

Hi all,

Wanted to check in with anyone here in the Easthampton area who has Charter Business Internet. We've been experiencing sporadic outages over the last 48 hours. Can't get any answers from Charter other than they are aware of a problem with a node in our area, are working on it, but cannot give an ETA.

I've had Charter Business for about 3 mos. I thought paying for the business-quality rather than residential would get me better service, but the quality of the service and the customer service has been very low. To the point that my opinion is that Charter's regard for its business customers is as low as the quality of its service.

We connect to another business network via VPN here and we've experienced brief outages or hiccups during a typical business day that the VPN connection breaks about 5–10 times.

I'm wondering if Easthampton would consider allowing Comcast to offer service in the area. Is there a committee through City Hall that deals with these negotiates these relationships? I read Easthampton's masterplan for the city when we were going through the home buying process. I was impressed with the vision, but It seems like if they want to fulfill the goals outlined there they need to be an attractive place to live and work for telecommuters and people working from home offices. Based on the terrible service I've experienced with Charter, it doesn't seem to methat they are is the partner to help Easthampton achieve its long-term goals.

Thanks,
Jason


Jason Miranda
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