I just published an article for American Society for Quality (ASQ) titled: "How to Lead When the Generation Gap Becomes Your Everyday Reality" Its not yet up on my site so if you'd like a copy (PDF) just let me know. Izzy -- Izzy Gesell, CSP(Certified Speaking Professional) Author, Keynoter, Facilitator, www.izzyg.com izzy at izzyg.com "Helping people change the way they look at things,so the things they look at change" Coauthor of "Cancer & The Healing Power of Play" NEW DVD: "Managing Stress Through Humor" Recorded at the survivor day celebration at U of Michigan Comprehensive Cancer Center. Click here for product information. Program clips at http://www.youtube.com/user/humorology