[Hidden-tech] A technical question about DSL

Philbrook, Edward Edward_Philbrook at cable.comcast.com
Fri Jul 30 15:05:43 EDT 2010


Hi Jan,
 
Well, I am biased of course, but I did sell a lot of DSL in my day when I was an agent for Verizon and Director of Sales for MAP Internet (now Crocker).  What he said could be true, but the fact that your service is poor and they aren't letting you out of your agreement is the tough part, and if you read the fine print it will say that DSL is a "best effort" service meaning they guarantee nothing.  But, once you start having problems with DSL they tend to not get much better, it is a distance sensitive product, and unless you are close to the central office where they house their equipment, the service tends to be poor.
 
There might be a loop hole here...if you sign a  new agreement, I believe once it goes into effect you have a 60 day period where you can get out of the agreement, it's tucked away in dark rooms written into the tariffs, which they don't want you to know about.  I could look into it for you if you like.
 
But try this, I think out there your cable provider is Time Warner, they may have a buy out plan to pay for the $120.00 penalty, it's worth looking into.  And yes, cable is best effort as well, but it's not a distance  sensitive product and is usually much more consistent that DSL.  Plus the infrastructure is more up to date.
 
I hope you get it worked out.
 
Ed Philbrook
 
 
Comcast Business Services
3303 Main Street
Springfield, MA 01107
 
C: 860-883-7176
O: 413-730-4515
F: 866-597-3230

________________________________

From: hidden-discuss-bounces at lists.hidden-tech.net on behalf of Jan Werner
Sent: Fri 7/30/2010 11:28 AM
To: hidden-discuss at lists.hidden-tech.net
Subject: [Hidden-tech] A technical question about DSL




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I have been using a Verizon phone services and DSL bundle since 2004.
Last December, I signed up for a year at a new and slightly lower bundle
price that raised my maximum DSL speed from 1.5 Mbs to 5.0 Mbs, which
they assured me my line would support.

Since then, I have had sporadic problems with the DSL service.  One is
disconnects. My router (D-Link) and the Verizon supplied modem appear to
be remain connected, but I there is no service until I perform a manual
disconnect and reconnect. This happens irregularly and I usually go for
weeks without a disconnect, but there have been a few periods during
which I have had to reconnect several times a day.

Mostly, my d/l speed has been about 2.8 to 3.0 Mbs, but last month, I
started to experience speeds as low as 50 kbs for extended periods.
After checking and eliminating any of my own devices and connection as
the cause, I placed a service call to Verizon.

The technician verified that my problems originated with Verizon and not
my hookup and went off to investigate further.  He called back later and
said that I was about 2000 feet too far away to handle 5.0 Mbs, but that
my circuit would support 3.0 Mbs. He said the problems I had been having
came from their compensation circuitry trying to adapt to 5.0 Mbs and
that if my service were changed to 3.0 Mbs, the DSL should work much
more reliably.

Verizon, however, refuses to downgrade my service from 5.0 Mbs to 3.0
Mbs unless I either sign up for an additional 12 months or pay a $120
early termination fee and forfeit bundle pricing.

Before I take this any further, I would like to know if what the
technician told me about compensation circuitry makes any sense to the
DSL experts here. I'm not sure I completely believe it, but I'm not an
EE and he was wearing a nice red shirt with a big V on it.

Jan Werner


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