[Hidden-tech] IT Support Specialist position available

[Tom Lund]

IT Support Specialist

 

We are looking for an outstanding candidate to join our team who primarily
will offer support in management of our DNS and e-mail service, both
internally and to clients in our physician website program, and who will
also be able to quickly learn new skills to provide other technical and/or
customer support services to internal and external clients, including
website edits, resolving software functionality issues, networking basic
troubleshooting, OS and browser-related problem solving and phone system
management. The introductory position requires a technically savvy
individual who can communicate clearly and precisely.

 

As a member of Healthcommunities.com Technical Customer Support, the Support
Specialist must provide real-time technical support to Healthcommunities.com
and its practice website clients through e-mail and phone interactions and
then log communications in our proprietary Customer Relations Management
system. The Customer Support Specialist is expected to quickly gain
proficiency in our DNS and e-mail system, working under the guidance of
senior team, and learn other skills/complete other tasks as assigned.

 

Responsibilities:

Phone technical support with doctors or IT groups supporting physician
practices

Setting up, transferring, renewing, and managing DNS

Managing e-mail

Solving common user problems in real time, including software functionality
problems; data communication/networking basic troubleshooting; installation
problems; and OS and browser related issues

Maintain ownership of cases until resolution

Seek assistance from senior team members and technical leads to drive
resolution of cases

Resolve incidents in a timely manner

Escalate top priority, production-critical issues to the appropriate
technical staff

Management of out Inter-Tel phone system (training available)

Special projects like generating reports, data import/exports and more
(training available)

 

Qualifications/Skills

Basic technical understanding of DNS

Basic understanding of e-mail

Quick ability to pick up new skills

Strong team player with excellent communication, customer interaction and
problem solving skills

2-5 years experience in a supporting IT field desired

Schedule must allow for some flexibility


Send résumé to: 
Tom Lund, VP, Operations & Business Development 
Healthcommunities.com, Inc. 

tlund at healthcommunities.com
136 West Street, Suite 201 
Northampton, MA 01060

 

 

 

Tom Lund |  VP, Operations & Business Development

Healthcommunities.com, Inc.

MediZine—The Leader in Consumer Health Education

136 West Street, Suite 201 |  Northampton, MA 01060

P: 413-587-0244, ext. 101 |  F: 413-587-0387 |  tlund at healthcommunities.com
<mailto:Yourname at medizine.com> 
Please consider your environmental responsibilities before printing this
email.

 

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