[Hidden-tech] VOIP in Orange - can we use it ?

[Matthew S. Crocker]

Many VoIP providers are resellers of service and not actual CLECs (registered phone companies). This means that they are buying their number porting service from a different registered telephone company. When this happens the VoIP provider becomes the customer of record on the ported number and you lose control of the situation. It is regulated by the FCC and you can complain to them if you run into issues. We have seen this with various customers when trying to port numbers in. We had to use the VoIP providers information on the request to the old telco so the port request could be process. 


Crocker Telecommunications is a registered telecommunications company in the state of MA (a CLEC) and we handle our own number porting for the 413 area code. We are fully integrated with Verizon and own a switch that is directly connected to the Verizon Tandem in Springfield MA. When we port a number in the 413 area you would remain the customer of record on the number and we would become the carrier of record. For service outside of the 413 area code we resell various carriers in a wholesale relationship where you would still remain the customer of record. Many VoIP providers simply buy ISDN PRIs from carriers and act like a big ISP but with VoIP codecs instead of data modems. 

If you aren't the customer of record you don't 'own' the number and can no longer control the porting. 


Telephone numbers are considered a 'National resource' and are goverened by the North American Numbering Plan Administration. Numbers are owned by the federal government and are only loaned to people for use. That is one of the ways the FCC maintains jurisdiction on voice traffic. 

Hope this helps. 

-Matt 



----- "Christian Lagier" <christian at tippingpointprojects.com> wrote: 
> From: "Christian Lagier" <christian at tippingpointprojects.com> 
> To: "Rich" <rich at on-the-net.com> 
> Cc: "HT-discuss" <Hidden-discuss at lists.hidden-tech.net> 
> Sent: Wednesday, May 13, 2009 4:02:44 PM GMT -05:00 US/Canada Eastern 
> Subject: Re: [Hidden-tech] VOIP in Orange - can we use it ? 
> 
> ** Be sure to fill out the survey/skills inventory in the member's area. ** If you did, we all thank you. 
> Hi Rich, 
> One catch to look out for: almost anybody can port phone numbers TO their service, but a couple of years ago I ran into a critical situation where the provider would not allow porting the number away from the service after we were not happy with the service. I don't know if it's a regulatory or technical issue, but if you go with a VOIP provider, make sure you don't get locked in. 
> Christian 
> 
> 
> On Mon, May 11, 2009 at 12:21 PM, Rich < rich at on-the-net.com > wrote: 
> 

** Be sure to fill out the survey/skills inventory in the member's area. 
> ** If you did, we all thank you. 
> 
> 
> Anyone have any comments on how well VOIP can work in Orange ? 
> What digital service is needed ? We have verizon, might need to up the bandwidth. 
> Crocker ? Matt speak up please 
> 
> This is for a commercial environment - so 'home' quality service is not acceptable. 
> We need 3-4 lines - one incoming number, not a high budget (non-profit in fact), 
> since we are now paying Verizon rates, there is some budget for a replacement 
> service if we can trust it. 
> 
> -- 
> Rich Roth 
> CEO On-the-net 
> 
> Bringing you complex online systems since the net was young 
> http://www.tnrglobal.com - http://www.on-the-net.com/rr/ 
> 
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-- 
Matthew S. Crocker 
President 
Crocker Communications, Inc. 
PO BOX 710 
Greenfield, MA 01302-0710 
http://www.crocker.com 
P: 413-746-2760 

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