[Hidden-tech] Copying machine question - support emails caught by spam

[Rich]

That sounds like the last machine I had -- and it worked fine until the 
machine got toner in so many places we started to get
streaks on copies, and I figured it was time for a color unit.

HOWEVER - the reason for this response is about getting support not the 
machine,

I found it was almost impossible to get an email from Xerox support that 
was not stopped by one spam filter or another.
Most ISPs today run a spam filter and most people have one on their desk 
top.

Just the work 'Xerox'  in an email (and I am sure others) trigger a very 
high spam score that even a white list might not allow.

Just a somewhat humorous warning.

Rich

Peter Pelland wrote:
> I am reading this post a bit belatedly. My own recent experience 
> requires that I warn you away from Xerox. We had a Xerox PE-120 
> multifunction machine that we bought as a refurb directly from the X 
> men. I expected it to be a workhorse that should last quite a while in 
> a small office environment. About a month ago, it decided that it was 
> "out of toner", even when I replaced the cartridge multiple times. You 
> would think that this would be a simple "reset", right? No way. It 
> took 12 days for X's tech support to even reply to my trouble ticket, 
> and then I actually got through to a live person. Either way, their 
> only solution was that I could spend something like $320.00 for the 
> first half hour of on-site service, with no guarantee of a repair. The 
> tech on the phone offered to send me a new toner cartridge, but I 
> declined his offer. That would be like getting a new tire for a car 
> that doesn't run.
>
> As long as this machine thought that it was out of toner, it would not 
> print, make copies, or allow you to print incoming faxes. Anybody want 
> a very big scanner ... cheap? That's about the only component that 
> remains functional, along with the ability to send out faxes.
>
> I bought a replacement from Staples.com. It is a Brother MFC-7440N. It 
> was on sale for $249.00, less a $25.00 Staples coupon code, less a 
> $50.00 rebate. So far, so good. It is more compact than the X brand, 
> faster, and quieter.
>
> Peter Pelland
> plpelland at pelland.com
>
>

-- 
Rich Roth
CEO On-the-net

Bringing you complex online systems since the net was young
http://www.tnrglobal.com - http://www.on-the-net.com/rr/