We have a number of clients we are working with using SugarCRM They need 2 levels of training: a) Basic: here is how you use Sugar b) Advanced: here is how you map your sales interactions to the right Sugar functions Depending on the staff member function, and how advanced the client is will determine who needs what training. Also, these are for non-profits, so price range is important - probably custom training is not an option. Suggestions for a regular class (even online) would be helpful. -- Rich Roth CEO TnR Global Building the really big sites http://www.tnrglobal.com