Sounds like a possible virus, since all of a sudden she could not get online. Not surprising that Dell would suggest a format and reload, the easy way out. If she doesn't find anyone local to look into this, I would be willing to take a road trip from Chicopee. David Prescott, Dave's PC Repair dwpre at hotmail.com 413-598-0283 Date: Wed, 14 Jan 2009 10:28:10 -0500From: acampbell at gmail.comTo: Hidden-discuss at lists.hidden-tech.netCC: Subject: [Hidden-tech] On-site tech support for Ashfield neededHi all,A friend and client of mine in Ashfield is having computer problems, and she's hoping to find a patient techie who can come to her house and do some troubleshooting. She's a very *non*-technical person, so I don't know any details other than that she can't get online all of a sudden, and Dell support in India is just telling her to reformat her hard drive. I'd appreciate any referrals you have! Again, patience is a major virtue, and she'll need someone who won't talk jargon and make her feel foolish.Thanks very much -Anne-- Anne Campbell, acampbell at gmail.comhttp://www.annecampbelldesign.com/http://www.riverbenddoula.com/ -------------- next part -------------- An HTML attachment was scrubbed... URL: http://lists.hidden-tech.net/pipermail/hidden-discuss/attachments/20090114/e5eb166a/attachment.html