My personal experience is that for a small to medium sized sales force, (1 - 50 users) that a traditional client/app like ACT! or Goldmine is easier to manage and less expensive to support in the long run. SaaS/ASP CRM are targeted at large Enterprise users with large Enterprise customers and, for my money, do not offer the flexibility and scale I need to manage a small sales team, (7 - 10 users) or to track and manage our activity with a primarily mid-market customer base. Other undoubtedly have differing and equally valid opinions. MRH On Mon, 22 Sep 2008, DAVID F. FARKAS wrote: > Date: Mon, 22 Sep 2008 00:34:34 -0400 > From: DAVID F. FARKAS <david at farkas.com> > To: Hidden-discuss at lists.hidden-tech.net > Subject: [Hidden-tech] ACT! vs. SalesForce > > ** Be sure to fill out the survey/skills inventory in the member's area. > ** If you did, we all thank you. > > > mhegarty at sdf.lonestar.org SDF Public Access UNIX System - http://sdf.lonestar.org