[Hidden-tech] Time to Use the FORUMS!

[Andy Klapper]

What is the reason for the push to use forums?

I appreciate the time, effort, and money that Rich spent building the
forums, but that is not a reason to force their use.  The customer is always
right.  The use of the forums has been pushed before without success.  It
seems like the customer has spoken.

Is there a cost involved in the use of the lists that is pushing this desire
to move to the forums?  Is there a large group of people unhappy with the
volume of messages the discussion list produces?

I've been on the other side of the table telling a customer "But this is
better!  Why don't you understand that this is better!".  Eventually you
learn that sometimes the customer has different priorities then you do and
that the customer has weighed all the benefits, but in the end, what I saw
as better isn't as important to the customer as it is to me and what the
customer has to give up that I see as insignificant is important to them.  I
may still think they are ignorant and don't know what they are missing, but
they are always right and pushing the point only makes for an unhappy
customer (and just gets me agitated).



Andy.


-----Original Message-----
From: hidden-discuss-bounces at lists.hidden-tech.net
[mailto:hidden-discuss-bounces at lists.hidden-tech.net]On Behalf Of
Michael Muller
Sent: Monday, February 26, 2007 5:36 PM
To: A - Z International; Hidden-discuss at lists.hidden-tech.net
Subject: Re: [Hidden-tech] Time to Use the FORUMS!


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Amy, the only way that's going to happen, really, is if this list were to go
away. Just like water and electricity, people will always go the path of
leaste resistence.  The forum software also has to have a subscribe feature
where all new topics/threads started generate an email to everyone who wants
anything from that discussion board. If we're interested then we click the
link in the email, log in and subscribe to the rest of the thread. Otherwise
the site goes out of mind and people forget. No one is going to go to the
site every day. Hell, I don't even go to MY site every day. The technology
has to help us along or it'll diminish the buy-in and traffic. That's why
email works as well as it does. But then again it's whole hog or nothing, so
there's the rub.

Mik


>Hi all,
>
>While away in the Bahamas in heavenly Eleuthera at The Rainbow Inn (amazing
place, by the by), I got thinking how little people use Hidden-Tech's best
HIDDEN resource -- The FORUMS on the web site. Rich Roth spent a lot of
time, energy and personal income to build those tools for us and they lie
wasted because it's easier to use the discussion list.
>

--------
Michael Muller
Muller Technologies
24 3rd Street
Turners Falls, MA 01376
work:  (413) 863-0030
cell:   (413) 320-5336
skype: michaelBmuller
http://support.MullerTech.com

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