[Hidden-tech] what happens if Vonage goes under?

Charles Uchu Strader sales at gaiahost.coop
Wed Apr 18 19:20:43 EDT 2007


My experience with porting from Vonage has been somewhat of a pain.  The 
port was successful, so calls from all other telcos were fine... but 
Vonage screwed up twice:

1) First time the reassigned the number internally to another customer.  
So all calls originating from Vonage ended up at that customers phone, 
instead of our line.   This took a few weeks to get resolved and 
supposedly they took it out of their inventory.

2) Then, several months later I started getting reports that Vonage 
customers were getting "line unavailable" messages when trying to call 
the number.  All of a sudden they had it back in their inventory again.  
And I need to call again to get them to get it out of their system.

Half the techs I talked to there had no idea what to do, the other half 
escalated it to the group that could handle removing it from inventory.

So if you port, be sure to have someone test calls originating from 
Vonage to be sure they didn't screw it up like I experienced.

Regards,

Charles Uchu





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