Jack's book is fantastic. After reading it two eyars ago, I told Ira he had to have this guy. -S Delivered-To: shel at principledprofits.com Date: Mon, 26 Sep 2005 16:50:57 -0400 From: Ira Bryck <bryck at contined.umass.edu> Reply-To: bryck at contined.umass.edu Organization: UMass Family Business Center, www.umass.edu/fambiz , 413 545 1537 X-Accept-Language: en-us, en To: Ira Bryck <bryck at contined.umass.edu> Subject: "I wish I had 20 customers like you... the problem is, I have 100!" -NOT Ira Bryck X-Scrubber-List: not listed X-Scrubber-ClamAV: clean X-Scrubber-VpopQuota: space available Dear Friends of Family Business in Western Mass and Beyond!, On Tuesday evening, October 25, you will have the chance to sit at the feet of a master. Jack Mitchell, a master of CUSTOMER SERVICE, and author of HUG YOUR CUSTOMERS: THE PROVEN WAY TO PERSONALIZE SALES AND ACHIEVE ASTOUNDING RESULTS. Why not come and hear this important message (remember, no customer service, no customers, no customers, unemployment), and while you're at it, take a look around at the UMass Family Business Center? Click here for more info: http://www.umass.edu/fambiz/fbc102505HugYourCustomers.pdf Also, if you haven't yet seen our brilliant new resource, THE COLLECTIVE WISDOM OF FAMILY BUSINESS APPLIED TO YOUR PARTICULAR PROBLEMS, please click here: http://www.umass.edu/fambiz/fambiz_collective_wisdom.htm. It's brilliant not because I thought of it, but because it combines the light of many, many local geniuses, or at the very least, moderately intelligent people with life altering experiences, and shines a light on your very own business problems. I hope you find this all so very helpful, and FINALLY!! let me know you want to come take a closer look at the UMass Family Business Center (if already a member or sponsor, invite a family business owner who will FINALLY!! let me know they want to come take a closer look at the UMass Family Business Center Ira Bryck UMass Family Business Center Continuing and Professional Education 100 Venture Way, Suite 201 Hadley, MA 01035 phone: 413 545 1537 fax: 413 545 3351 www.umass.edu/fambiz -- _________________________________________________ Shel Horowitz - copywriter, marketing consultant, author, speaker Affordable, ethical, effective marketing materials and strategies "Ethical, cooperative businesses t h r i v e and p r o s p e r" Sign the Business Ethics Pledge - Help Change the World <http://www.principledprofits.com/25000influencers.html> http://www.principledprofits.com / http://www.frugalmarketing.com mailto:shel at principledprofits.com * 413-586-2388/800-683-WORD Books: Grassroots Marketing, Principled Profit, others Blog: http://principledprofit.blogspot.com/ _________________________________________________