[Hidden-tech] What to charge for emergency support ?

[matthew at the-spa.com]

i forgot to add that everything would also vary based on how much
they are charging the client for this 24x7 service.

matthew


>
>
>---- Original Message ----
>From: Ed at edbride-pr.com
>To: Hidden-discuss at lists.hidden-tech.net
>Subject: Re: [Hidden-tech] What to charge for emergency support ?
>Date: Tue, 3 May 2005 14:41:37 -0400
>
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>>Charge for wearing beeper? I don't think so, anymore than you'd
>charge for
>>keeping a cellphone nearby. You're charging for your time, the
>beeper just
>>makes it easier for the client to find you.
>>
>>First responder vs. later in the chain? Depends on how much you want
>the
>>work. If you prefer to have someone else look at the problem first,
>they
>>may, in fact, be able to fix it, so you'll get more sleep but less
>money.
>>So, that's a conscious choice you get to make.
>>
>>The structure seems fine to me, although I don't know the $$ part of
>the
>>equation. But I should think that midnight-6am and weekends probably
>justify
>>2x your normal hourly rate.
>>
>>Ed
>>
>>----- Original Message ----- 
>>From: "Andy Klapper" <andytk at charter.net>
>>To: <Hidden-discuss at lists.hidden-tech.net>
>>Sent: Tuesday, May 03, 2005 11:59 AM
>>Subject: [Hidden-tech] What to charge for emergency support ?
>>
>>>>...
>>> The questions are;
>>> * Does the structure that they propose seem right?  (Seems
>reasonable to
>>me,
>>> but I've never done this before and want to avoid any gotchas that
>others
>>> may have learned the hard way).
>>> * What would reasonable rates be for wearing a beeper, getting a
>call at
>>4am
>>> in the morning, and then for performing the work?  (2x normal
>rate, 3x,
>>5x?)
>>> * Do I want to be the first responder or have somebody else look
>at the
>>> problem first?  (I'm thinking no, I'd rather sleep if possible).
>>> ....
>>
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