[Hidden-tech] complain to Verizon when you can

[A - Z International]

Hi all,

Just a head's up that I had a problem with my Verizon long distance account 
and in the process of resolving it was solicited to buy their broadband 
service.

Although it's cheaper than Comcast, I alerted the woman on the line that I 
could not purchase any more Verizon products. I specifically discussed the 
Western Massachusetts issue and she was genuinely upset. She says she will 
report this to her supervisors.

No, this isn't the most efficient way to affect change at Verizon, but it 
doesn't hurt for those of us who are Verizon customers to register our 
discontent with their lack of cooperation with Franklin County customers. 
Aron Goldman can tell you more about issues with Verizon and other major 
carriers if you reach him (see Hidden-Tech discussion list archives).

And, if all of start registering this sort of complaint we might make 
enough of a stir to get some attention.

Amy Zuckerman
Hidden-Tech founder, co-chair